Booking
Do I need to speak Japanese?
No. English is fine. The booking form is in English, and we keep a picture menu at the counter, so you can point to the design you like or show us a photo on your phone.
Do I need a Japanese phone number to book?
No. You only need an email address. There is no membership sign-up, and we reply by email.
How long does it take to get a reply?
We reply by email during business hours (11:00–21:00, Japan time). If you have not heard from us after two days, please check your spam folder and then send us a message on Instagram, @blancher_salon_hiroo.
Do you take walk-ins?
The salon is appointment-only. Same-day slots sometimes open up, so send a request first and wait for our reply before you head over.
How far in advance should I book?
A few days ahead is safest, especially at weekends. If you are only in Tokyo briefly, book as early as you can so your slot is secured before you fly out.
Your appointment
How long does a gel nail appointment take?
One-Color / Magnet Gel, Mirror Design and Men's Nail take about 60 minutes. Omakase Design and the 10 Design Menu take about 90 minutes. These are a guide. An intricate set can run longer, so please leave a little room rather than booking something straight afterwards.
Can I show you a design I found online?
Please do. Save it on your phone and show us when you arrive. We will tell you which menu fits it best. Omakase Design is a leave-it-to-us menu, so design requests are not taken on that one.
I already have gel or extensions from another salon.
Please tell us when you book, along with the condition of your nails and any allergies. If something is not shared at the time of booking, we may not be able to complete the service as reserved, and redos or refunds are not available.
Can I add 3D parts or charms?
Yes, to any menu. 3D parts start from ¥1,100 each. Tell us what you have in mind and we quote it at the counter.
Rules
What is the cancellation policy?
A cancellation on the day before your appointment is charged 30% of the service fee, and a cancellation on the day is charged 100%. The rest of your prepayment is refunded. Please contact us as early as you can if you need to change your date, by phone on 050-8885-3868.
Can I bring someone with me?
No. Companions are not permitted in the salon, including children. Please plan to arrive alone.
Payment
How do I pay?
Online, in advance, by credit card. After we confirm your date, we email you a secure payment link. Your booking is confirmed once the payment is received. Add-ons such as 3D parts are paid at the salon.
Are prices tax included?
Yes. All prices on the menu are in Japanese yen with tax included.